Tag: twitter

Gabby Douglas Honors The National Anthem Exactly As I Do #love4gabbyusa

August 15, 2016 0 Comments
Gabby Douglas Honors The National Anthem Exactly As I Do #love4gabbyusa

What do you when you are at an event and the national anthem is played? Some people put their hand over their heart, but I don’t. I face the flag and stand in a position called parade rest. I do this to honor both the flag and my military heritage – 8 great years active […]

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Enterprise Cares? Not From Where I’m Standing

May 6, 2012 14 Comments
Enterprise Cares? Not From Where I’m Standing

I experienced the worst car rental company customer service I can ever remember from Enterprise Car Rental in the Oklahoma City Airport recently. The line at the counter was ridiculously long, and they only had one person working the desk. The reservation system ensured they knew the other customers and I were coming, but they […]

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Researching A Social Media Agency

April 16, 2012 8 Comments
Researching A Social Media Agency

I had coffee this morning with a local small business owner interested in learning more about how to use social media for business. The first thing I did was search on his name, and his business website ranked number three in my Google search. I was impressed that his website has a blog, which gives […]

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Redbox: Best Ever Customer Relationship Management on Twitter

April 13, 2012 10 Comments
Redbox: Best Ever Customer Relationship Management on Twitter

I love Redbox! At 9:57 am this morning, I posted a question to @redbox asking how to resolve a problem I encountered this morning. I got a response to my tweet one minute later, at 9:58 am, from @redboxcare telling me to e-mail them to request a refund. I sent the e-mail at 10:03 am, […]

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