On Friday, April 26, 2013, I have the privilege of sharing my thoughts about organizational citizenship at TEDxReno. My main idea is that we are all responsible for our citizenship at work because the evidence shows our citizenship matters. This will be different from any other presentation I’ve given in my career. To deliver a [...]
I am speaking this morning to a group of leaders at Truckee Meadows Community College. It’s not often that I get a chance to speak to colleagues in education about leadership so I am looking forward to it. These folks have been participating in leadership development and my talk will be the final session. I [...]
On my first day of high school, I found myself in the history class of Mr. Robert Owen. Like many of my peers, the start of high school for me was a mix of insecurity, anxiety, and excitement. I must have been a little too excited, because 10 minutes into class I found myself in [...]
Lead From Anywhere from Bret Simmons I have the honor of speaking today to the Project Management Community at Microsoft Licensing in Reno, Nevada. They are interested in helping their project managers better understand how to lead from anywhere. I’m going to attempt to explain why and how people can and should exhibit leadership behaviors [...]
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I am speaking this morning to a group of leaders at Truckee Meadows Community College. It’s not often that I get a chance to speak to colleagues in education about leadership so I am looking forward to it. These folks have been participating in leadership development and my talk will be the final session. I [...]
Crappy Systems – The Reason Why Good Service Is So Elusive
Why is it so hard to get good service in a coffee shop in Reno at 7:30 am on a Friday morning? Last week I had an unacceptable service encounter at Starbucks. This morning I once again was near that same Starbucks, and instead of going for the convenient experience, I drove out of my [...]
