Book Recommendations
from Bret L. Simmons

From Bret's review: "In this book, Nayar tells the story of how he transformed an already successful company, HCLT, into one of the fastest growing IT service partners in the world. The personal story Nayar shares is compelling, insightful, and at times funny and brutally honest. Have your highlighter handy when you read this because it is packed full of wisdom and quotable passages."

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From Bret's review: "Guy defines enchantment as 'the process of delighting people with a product, service, organization, or idea. The outcome of enchantment is voluntary and long-lasting support that is mutually beneficial.' I like that a lot. People that are delighted behave entirely differently than those that are simply satisfied. For me, the last seven chapters were better than the first six, but I think the entire book is worth your time and effort."

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Book Recommendations
from Bret L. Simmons

Posts Tagged ‘systems’

The Cycle Of Service Starts At Your Website

Catalysts And Inhibitors Affect Inner Work Life

Leadership Rules

The Key To Growing Your Business

Archives

Categories

Recent Posts

Recent Comments

Book Recommendations from Bret L. Simmons

Posts Tagged ‘systems’

The Cycle Of Service Starts At Your Website

Catalysts And Inhibitors Affect Inner Work Life

Leadership Rules

The Key To Growing Your Business

Archives

Categories

Recent Posts

Recent Comments

Book Recommendations
from Bret L. Simmons