The first and most important step in the decision making process is identification of the problem. I’ve never known anyone to work on solving a problem without first admitting its existence. If you can’t see the gaps between where you are and where you need to be, you will never really innovate and change. Deep [...]
A version of this post originally appeared on The Student Branding Blog, March 1, 2010. I’m reposting it here today because today is the last day of my first semester long course in personal branding for MBA students at UNR. There is no book that I have recommended more than Peter Senge’s “The Fifth Discipline: [...]
Decisions you make as a leader determine if your investment in human capital is leveraged or squandered. Provided the power to act effectively, your employees will make your operations excel. Even though I made Gary Latham’s book “Becoming the Evidence-Based Manager,” required reading for my MBA class this semester, I have to admit it did [...]
On Saturday, January 8, 2011, a gunman killed six people and wounded fourteen others at a gathering in Tucson, Arizona. That seemingly has nothing to do with your personal development as a leader; yet, everyone seriously interested in leadership needs to be thinking hard about what happened in Tucson. I’m not going to offer you [...]
Welcome to my blog! Please feel free to share your thoughts in the comment section of my posts. I publish all constructive, non-anonymous comments.
I am speaking this morning to a group of leaders at Truckee Meadows Community College. It’s not often that I get a chance to speak to colleagues in education about leadership so I am looking forward to it. These folks have been participating in leadership development and my talk will be the final session. I [...]
Crappy Systems – The Reason Why Good Service Is So Elusive
Why is it so hard to get good service in a coffee shop in Reno at 7:30 am on a Friday morning? Last week I had an unacceptable service encounter at Starbucks. This morning I once again was near that same Starbucks, and instead of going for the convenient experience, I drove out of my [...]
