Book Recommendations
from Bret L. Simmons

From Bret's review: "Guy defines enchantment as 'the process of delighting people with a product, service, organization, or idea. The outcome of enchantment is voluntary and long-lasting support that is mutually beneficial.' I like that a lot. People that are delighted behave entirely differently than those that are simply satisfied. For me, the last seven chapters were better than the first six, but I think the entire book is worth your time and effort."

Order now from Amazon!

From Bret's review: "In this book, Nayar tells the story of how he transformed an already successful company, HCLT, into one of the fastest growing IT service partners in the world. The personal story Nayar shares is compelling, insightful, and at times funny and brutally honest. Have your highlighter handy when you read this because it is packed full of wisdom and quotable passages."

Order now from Amazon!

Posts Tagged ‘responsibility’

Dealing With Chronically Ignorant People

Sunday, February 12th, 2012 · 17 Comments »

Always

Thursday, February 9th, 2012 · 22 Comments »

Never

Wednesday, February 8th, 2012 · 34 Comments »

Questionable Leadership

Tuesday, February 7th, 2012 · 8 Comments »

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- Bret L. Simmons: Welcome, Pam. No easy answers to this – people are too complex for that. If she is that...
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- Pam: I’m dealing with one particular woman who sits across from me in a factory setting. She is very harsh and...
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