On Friday, April 26, 2013, I have the privilege of sharing my thoughts about organizational citizenship at TEDxReno. My main idea is that we are all responsible for our citizenship at work because the evidence shows our citizenship matters. This will be different from any other presentation I’ve given in my career. To deliver a [...]
You wouldn’t have to worry about making excuses for failing to achieve what you said was your goal. You wouldn’t have to blame others for failures you could have avoided. You wouldn’t have to count on others shirking their responsibility in order to give you what you think you are entitled too even though your [...]
When we perform above and beyond expectations by helping others at work, our efforts aggregate over time, which benefits our organization’s effectiveness and often helps us receive more favorable performance evaluations. Our attitudes, how we are lead, and to a much lesser degree our personality affect our willingness to be good citizens at work. Fortunately, [...]
From C-suite executives to frontline employees, everyone in the organization needs to see their citizenship as a personal responsibility and understand how and why their daily efforts to go above and beyond the requirements of their assigned tasks and help others creates a sustainable competitive advantage for the organization. The evidence is clear that when [...]
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I am speaking this morning to a group of leaders at Truckee Meadows Community College. It’s not often that I get a chance to speak to colleagues in education about leadership so I am looking forward to it. These folks have been participating in leadership development and my talk will be the final session. I [...]
Crappy Systems – The Reason Why Good Service Is So Elusive
Why is it so hard to get good service in a coffee shop in Reno at 7:30 am on a Friday morning? Last week I had an unacceptable service encounter at Starbucks. This morning I once again was near that same Starbucks, and instead of going for the convenient experience, I drove out of my [...]
