Book Recommendations
from Bret L. Simmons

From Bret's review: "Even if you have gotten started with social business, you might not be doing it correctly or at least have great room for improvement. This book can help because Gary articulates the powerful operating principles as well as anyone because he practices that he preaches."

Order now from Amazon!

From Bret's review: "Guy defines enchantment as 'the process of delighting people with a product, service, organization, or idea. The outcome of enchantment is voluntary and long-lasting support that is mutually beneficial.' I like that a lot. People that are delighted behave entirely differently than those that are simply satisfied. For me, the last seven chapters were better than the first six, but I think the entire book is worth your time and effort."

Order now from Amazon!

Posts Tagged ‘quality’

Toyota’s Quality Mess: What Would Deming Say?

Wednesday, February 10th, 2010 · 18 Comments »

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Book Recommendations from Bret L. Simmons

Posts Tagged ‘quality’

Toyota’s Quality Mess: What Would Deming Say?

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Book Recommendations
from Bret L. Simmons