Leading Progress View more presentations from Bret Simmons I’m giving a presentation today to the leadership team at Grace Church Reno on some basic principles of human behavior, motivation, and leadership at work. I’ve combined elements from previous talks I’ve given on The Progress Principle with some of my core material on leadership, purpose, and [...]
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I am speaking this morning to a group of leaders at Truckee Meadows Community College. It’s not often that I get a chance to speak to colleagues in education about leadership so I am looking forward to it. These folks have been participating in leadership development and my talk will be the final session. I [...]
Crappy Systems – The Reason Why Good Service Is So Elusive
Why is it so hard to get good service in a coffee shop in Reno at 7:30 am on a Friday morning? Last week I had an unacceptable service encounter at Starbucks. This morning I once again was near that same Starbucks, and instead of going for the convenient experience, I drove out of my [...]
