In this video, I discuss an attribution process we use to explain our own behavior. This is an abbreviated version of explanatory style that I got from Martin Seligman’s book Learned Optimism, which I recommend highly. When we look to explain our own behavior, once again we try to determine if it was something [...]
Is optimism a competitive advantage? The link between a company’s employee engagement is real: the more engaged the workers, the higher the sales and profits…. Companies don’t directly measure the optimism of their employees. Instead they rely on engagement scores, typically gathered by outside consultants who exhaustively survey the staff. As in: Does your boss [...]
Sonja Lyubomirsky, Ph.D. is the author of the book The How of Happiness . She is a Professor of Psychology at the University of California, Riverside. Her research has been written up in dozens of magazines and newspapers and she has appeared in multiple TV shows, radio shows, and feature documentaries in North America and [...]
The core theme of my blog is positive organizational behavior (POB), and optimism is considered one of the cornerstones of POB. To be optimistic means one generally expects to experience positive outcomes. Optimism is usually considered a personality trait, which means that in adults it is pretty stable. Optimism is good stuff. Optimistic folks in [...]
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I am speaking this morning to a group of leaders at Truckee Meadows Community College. It’s not often that I get a chance to speak to colleagues in education about leadership so I am looking forward to it. These folks have been participating in leadership development and my talk will be the final session. I [...]
Crappy Systems – The Reason Why Good Service Is So Elusive
Why is it so hard to get good service in a coffee shop in Reno at 7:30 am on a Friday morning? Last week I had an unacceptable service encounter at Starbucks. This morning I once again was near that same Starbucks, and instead of going for the convenient experience, I drove out of my [...]
