I am speaking this morning to a group of leaders at Truckee Meadows Community College. It’s not often that I get a chance to speak to colleagues in education about leadership so I am looking forward to it. These folks have been participating in leadership development and my talk will be the final session. I [...]
Lead From Anywhere from Bret Simmons I have the honor of speaking today to the Project Management Community at Microsoft Licensing in Reno, Nevada. They are interested in helping their project managers better understand how to lead from anywhere. I’m going to attempt to explain why and how people can and should exhibit leadership behaviors [...]
Conduct: a mode or standard of personal behavior especially as based on moral principles (Merriam Webster Online) Organizations establish codes of conduct to help their members understand the types of behaviors that both advance and obstruct the organization’s purposeful productivity. Any organization that does not develop, disseminate, support, and enforce a simple code of conduct [...]
We’ve all heard the familiar saying “If you don’t have something nice to say, don’t say anything at all.” Bullshit! Our ears are duly tickled, but the hidden agenda at the core of this counsel is positively poisonous. Don’t let anyone impel you to surrender your voice with his or her rhetoric of control. You [...]
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I am speaking this morning to a group of leaders at Truckee Meadows Community College. It’s not often that I get a chance to speak to colleagues in education about leadership so I am looking forward to it. These folks have been participating in leadership development and my talk will be the final session. I [...]
Crappy Systems – The Reason Why Good Service Is So Elusive
Why is it so hard to get good service in a coffee shop in Reno at 7:30 am on a Friday morning? Last week I had an unacceptable service encounter at Starbucks. This morning I once again was near that same Starbucks, and instead of going for the convenient experience, I drove out of my [...]
