The process of leadership flourishes when people assume responsibility for the choice to pursue substantive changes that enhance a shared purpose. This process is potent when its participants have hope – the belief that one knows how to perform and is willing to direct and sustain consistent effort to accomplish goals that matter. Hope requires [...]
The second intentional activity from The How of Happiness is cultivating optimism. Recall from my earlier blog that it’s these intentional activities and habits that can account for as much as 40% of our happiness. The first intentional activity was expressing gratitude. Optimism does not mean pretending that we live in a perfect world and [...]
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I am speaking this morning to a group of leaders at Truckee Meadows Community College. It’s not often that I get a chance to speak to colleagues in education about leadership so I am looking forward to it. These folks have been participating in leadership development and my talk will be the final session. I [...]
Crappy Systems – The Reason Why Good Service Is So Elusive
Why is it so hard to get good service in a coffee shop in Reno at 7:30 am on a Friday morning? Last week I had an unacceptable service encounter at Starbucks. This morning I once again was near that same Starbucks, and instead of going for the convenient experience, I drove out of my [...]
