Conduct: a mode or standard of personal behavior especially as based on moral principles (Merriam Webster Online) Organizations establish codes of conduct to help their members understand the types of behaviors that both advance and obstruct the organization’s purposeful productivity. Any organization that does not develop, disseminate, support, and enforce a simple code of conduct [...]
The topic of tonight’s #leadfromwithin chat on Twitter was foresight. The hour long discussion was led by Lolly Daskal and Greg Waddell, and hundreds participated. I talk about foresight in my MBA classes on Organizational Behavior as part of our class discussion of leadership. I share with my students this quote about foresight from Robert [...]
The title of this post is a line from one of my favorite books on leadership, “Leadership is an Art,” by Max DePree. DePree goes on to say: We also enable the future by forgiving the mistakes we all make while growing up. We free each other to perform in the future through the medium [...]
The Merriam-Webster online dictionary offers two main ways to think about compromise: 1. settlement of differences by arbitration or by consent reached by mutual concessions 2. a concession to something derogatory or prejudicial <a compromise of principles> Reasonable people often disagree about “the right thing to do.” If you are never willing to compromise with [...]
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I am speaking this morning to a group of leaders at Truckee Meadows Community College. It’s not often that I get a chance to speak to colleagues in education about leadership so I am looking forward to it. These folks have been participating in leadership development and my talk will be the final session. I [...]
Crappy Systems – The Reason Why Good Service Is So Elusive
Why is it so hard to get good service in a coffee shop in Reno at 7:30 am on a Friday morning? Last week I had an unacceptable service encounter at Starbucks. This morning I once again was near that same Starbucks, and instead of going for the convenient experience, I drove out of my [...]
