Book Recommendations
from Bret L. Simmons

From Bret's review: "Guy defines enchantment as 'the process of delighting people with a product, service, organization, or idea. The outcome of enchantment is voluntary and long-lasting support that is mutually beneficial.' I like that a lot. People that are delighted behave entirely differently than those that are simply satisfied. For me, the last seven chapters were better than the first six, but I think the entire book is worth your time and effort."

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From Bret's review: "Even if you have gotten started with social business, you might not be doing it correctly or at least have great room for improvement. This book can help because Gary articulates the powerful operating principles as well as anyone because he practices that he preaches."

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- Bret L. Simmons: Welcome, Adam. Love your thoughts. I think the key is wanting to know, being motivated to expose and...
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Book Recommendations
from Bret L. Simmons

Posts Tagged ‘emotions’

Meaningful Progress: The Fundamental Management Principle

More Evidence For The Negative Effects Of Faking Emotions At Work

Emotional Authenticity Or Faking: What Do Customer’s Prefer?

How to Deal with Crying in the Office

Archives

Categories

Recent Posts

Recent Comments

Book Recommendations from Bret L. Simmons

Posts Tagged ‘emotions’

Meaningful Progress: The Fundamental Management Principle

More Evidence For The Negative Effects Of Faking Emotions At Work

Emotional Authenticity Or Faking: What Do Customer’s Prefer?

How to Deal with Crying in the Office

Archives

Categories

Recent Posts

Recent Comments

Book Recommendations
from Bret L. Simmons