Book Recommendations
from Bret L. Simmons

From Bret's review: "This is not Bob Sutton’s best book, but if you’ve never read one of his books this is the one to start with because Bob really summarizes the most important ideas and evidence that have appeared in all of his previous books, articles, and blogs. Those familiar with Bob’s work will recognize that there is not a whole lot of new stuff here, but that’s OK, because it’s still the best stuff you are going to find about how to be a good boss."

Order now from Amazon!

From Bret's review: "In this book, Nayar tells the story of how he transformed an already successful company, HCLT, into one of the fastest growing IT service partners in the world. The personal story Nayar shares is compelling, insightful, and at times funny and brutally honest. Have your highlighter handy when you read this because it is packed full of wisdom and quotable passages."

Order now from Amazon!

Posts Tagged ‘customer satisfaction’

Harrah’s Tahoe: Surprising Service Errors

Sunday, October 3rd, 2010 · 16 Comments »

Want to Grow Your Business? Then Grab Your Pom Poms

Tuesday, August 31st, 2010 · 2 Comments »

Customer Encouragement: The Cycle Of Success Spiral In Action

Thursday, July 15th, 2010 · 4 Comments »

ATT Service Recovery: A Follow-up

Friday, February 5th, 2010 · 7 Comments »

RSS Email Twitter

*First Name
*Email
* = Required Field

Featured Blog World Business Forum 2010

Archives
- May 2012 (6)
- April 2012 (4)
- March 2012 (6)
- February 2012 (9)
- January 2012 (3)
- December 2011 (5)
- November 2011 (8)
- October 2011 (6)
- September 2011 (7)
- August 2011 (18)
- July 2011 (18)
- June 2011 (16)
- May 2011 (27)
- April 2011 (20)
- March 2011 (24)
- February 2011 (19)
- January 2011 (20)
- December 2010 (22)
- November 2010 (20)
- October 2010 (31)
- September 2010 (24)
- August 2010 (28)
- July 2010 (23)
- June 2010 (5)
- May 2010 (11)
- April 2010 (22)
- March 2010 (24)
- February 2010 (25)
- January 2010 (22)
- December 2009 (22)
- November 2009 (35)
- October 2009 (32)
- September 2009 (25)
- August 2009 (33)
- July 2009 (22)
- June 2009 (17)
- May 2009 (5)
- April 2009 (27)
- March 2009 (6)
Categories
- Attitudes (75)
- Behavior (100)
- Engagement (28)
- Entrepreneurship (44)
- Eustress (5)
- Generations at work (6)
- Happiness (17)
- interviews (12)
- Leadership (540)
- Personal Branding (108)
- Personality (26)
- Purpose (81)
- social business (39)
- Trust (41)
- Uncategorized (12)
- Video (119)
Recent Posts
Recent Comments
- Bret L. Simmons: Welcome, Pam. No easy answers to this – people are too complex for that. If she is that...
- Bret L. Simmons: Good luck! Bret
- Pam: I’m dealing with one particular woman who sits across from me in a factory setting. She is very harsh and...
- Santosh: Hi Brett , Thanks for the pointer to the article. I will be teaching OB and was wondering about the topic on...
- Bret L. Simmons: I think you make a very valid point, Beth, that smart people might also be prone to be bullies....

Site by the Ruby on Rails Developers at Atlas Web Development