Book Recommendations
from Bret L. Simmons

From Bret's review: "This is not Bob Sutton’s best book, but if you’ve never read one of his books this is the one to start with because Bob really summarizes the most important ideas and evidence that have appeared in all of his previous books, articles, and blogs. Those familiar with Bob’s work will recognize that there is not a whole lot of new stuff here, but that’s OK, because it’s still the best stuff you are going to find about how to be a good boss."

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From Bret's review: "I wish I had written this book. I believe strongly that leaders and companies that make social media only about marketing are missing a HUGE opportunity to to radically transform their entire value chain. But I am glad that Charlene wrote it, because through her diagnostic exercises, checklists, rich examples, and systematic approach to open leadership, any leader with an open mindset can follow her advice and get results."

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- Bret L. Simmons: Concur 100%, Kathy. The ultimate goal is to get to know people on an individual basis. But we all...
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Book Recommendations
from Bret L. Simmons

Posts Tagged ‘customer satisfaction’

Want to Grow Your Business? Then Grab Your Pom Poms

Customer Encouragement: The Cycle Of Success Spiral In Action

ATT Service Recovery: A Follow-up

Archives

Categories

Recent Posts

Recent Comments

Book Recommendations from Bret L. Simmons

Posts Tagged ‘customer satisfaction’

Want to Grow Your Business? Then Grab Your Pom Poms

Customer Encouragement: The Cycle Of Success Spiral In Action

ATT Service Recovery: A Follow-up

Archives

Categories

Recent Posts

Recent Comments

Book Recommendations
from Bret L. Simmons