Book Recommendations
from Bret L. Simmons

From Bret's review: "I liked the book so much I might make it required reading for my next MBA class in organizational behavior. I neither like nor agree with everything Pfeffer has to say in the book, but he backs up his points with solid research, which I love. It has a few too many stories for my taste, but this is one of the best evidence-based books on leadership and management you can put your hands on, which is why I am recommending it."

Order now from Amazon!

From Bret's review: "Guy defines enchantment as 'the process of delighting people with a product, service, organization, or idea. The outcome of enchantment is voluntary and long-lasting support that is mutually beneficial.' I like that a lot. People that are delighted behave entirely differently than those that are simply satisfied. For me, the last seven chapters were better than the first six, but I think the entire book is worth your time and effort."

Order now from Amazon!

*First Name
*Email
* = Required Field

Archives
- February 2012 (1)
- January 2012 (3)
- December 2011 (5)
- November 2011 (8)
- October 2011 (6)
- September 2011 (7)
- August 2011 (18)
- July 2011 (18)
- June 2011 (16)
- May 2011 (27)
- April 2011 (20)
- March 2011 (24)
- February 2011 (19)
- January 2011 (20)
- December 2010 (22)
- November 2010 (20)
- October 2010 (31)
- September 2010 (24)
- August 2010 (28)
- July 2010 (23)
- June 2010 (5)
- May 2010 (11)
- April 2010 (22)
- March 2010 (24)
- February 2010 (25)
- January 2010 (22)
- December 2009 (22)
- November 2009 (35)
- October 2009 (32)
- September 2009 (25)
- August 2009 (33)
- July 2009 (22)
- June 2009 (17)
- May 2009 (5)
- April 2009 (27)
- March 2009 (6)
Categories
- Attitudes (75)
- Behavior (100)
- Engagement (28)
- Entrepreneurship (44)
- Eustress (5)
- Generations at work (6)
- Happiness (17)
- interviews (12)
- Leadership (521)
- Personal Branding (105)
- Personality (26)
- Purpose (80)
- social business (33)
- Trust (41)
- Uncategorized (12)
- Video (118)
Recent Posts
Recent Comments
- Bret L. Simmons: Welcome, Adam. Love your thoughts. I think the key is wanting to know, being motivated to expose and...
- adam: I love the post. The thing that it touches on that I’ve been pondering for some time now is how we...
- Bret L. Simmons: The truth can be tough sometimes, Greg. I’m Ok with people taking time to adjust, as long as...
- Greg Blencoe: Bret, The Henry Cloud quote is so true. I’ve been a fool many, many, many times in my life due to...
- Bret L. Simmons: Welcome, Jason. The wisest people we know understand your statement that the more you know, the more...

Book Recommendations
from Bret L. Simmons

Posts Tagged ‘customer satisfaction’

Simply Exceeding Customer Expectations

Enchanting Social Business Advice

World Business Forum: A.G. Lafley

Harrah’s Tahoe: Surprising Service Errors

Archives

Categories

Recent Posts

Recent Comments

Book Recommendations from Bret L. Simmons

Posts Tagged ‘customer satisfaction’

Simply Exceeding Customer Expectations

Enchanting Social Business Advice

World Business Forum: A.G. Lafley

Harrah’s Tahoe: Surprising Service Errors

Archives

Categories

Recent Posts

Recent Comments

Book Recommendations
from Bret L. Simmons