I am speaking this morning to a group of leaders at Truckee Meadows Community College. It’s not often that I get a chance to speak to colleagues in education about leadership so I am looking forward to it. These folks have been participating in leadership development and my talk will be the final session. I [...]
Last May, I recognized the best videos created by my MBA class in personal branding and my undergraduate class in social business. Last night was the first night of video presentations in my current undergraduate class in social business, and we got off to a very impressive start. The thirteen students that presented their video [...]
On my first day of high school, I found myself in the history class of Mr. Robert Owen. Like many of my peers, the start of high school for me was a mix of insecurity, anxiety, and excitement. I must have been a little too excited, because 10 minutes into class I found myself in [...]
Conduct: a mode or standard of personal behavior especially as based on moral principles (Merriam Webster Online) Organizations establish codes of conduct to help their members understand the types of behaviors that both advance and obstruct the organization’s purposeful productivity. Any organization that does not develop, disseminate, support, and enforce a simple code of conduct [...]
Welcome to my blog! Please feel free to share your thoughts in the comment section of my posts. I publish all constructive, non-anonymous comments.
I am speaking this morning to a group of leaders at Truckee Meadows Community College. It’s not often that I get a chance to speak to colleagues in education about leadership so I am looking forward to it. These folks have been participating in leadership development and my talk will be the final session. I [...]
Crappy Systems – The Reason Why Good Service Is So Elusive
Why is it so hard to get good service in a coffee shop in Reno at 7:30 am on a Friday morning? Last week I had an unacceptable service encounter at Starbucks. This morning I once again was near that same Starbucks, and instead of going for the convenient experience, I drove out of my [...]
