Tag: attribution

What Looks Like A People Problem Is Often A Situation Problem

September 11, 2013 0 Comments
What Looks Like A People Problem Is Often A Situation Problem

In the Switch metaphor of change, shaping the path can be a powerful way to change how people behave at work, and getting people to behave differently is the fundamental issue all change management approaches must address. When Chip and Dan Heath state that what looks like a people problem is often a situation problem, […]

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Understanding Behavior: A Critical Leadership Function

July 2, 2013 4 Comments
Understanding Behavior: A Critical Leadership Function

I published my first blog post on March 29, 2009. It was butt ugly, but in it I expressed my foundational belief that observed behavior is always a function of both person and environment factors. Our explanation for the behavior we observe in ourselves and others is critical, because that attribution drives our subsequent behavioral […]

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The Fundamental Attribution Error In Action

March 11, 2012 20 Comments
The Fundamental Attribution Error In Action

At an event I recently attended, a senior leader gave his organization a presentation on how to handle conflict. He said a lot of things I agreed with, i.e. conflict is inevitable and try to be part of the solution when conflict arises. As good as some of his advice sounded, a fundamental flaw in […]

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Problem Solving 101

May 19, 2011 13 Comments
Problem Solving 101

The first and most important step in the decision making process is identification of the problem. I’ve never known anyone to work on solving a problem without first admitting its existence.  If you can’t see the gaps between where you are and where you need to be, you will never really innovate and change. Deep […]

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