Last May, I recognized the best videos created by my MBA class in personal branding and my undergraduate class in social business. Last night was the first night of video presentations in my current undergraduate class in social business, and we got off to a very impressive start. The thirteen students that presented their video [...]
The process of leadership is dependent upon responsive organizational citizens that recognize the ethical imperative to assume full responsibility for their behavior in the workplace. At a minimum, good organizational citizenship requires treating others with professional courtesy and respectful civility. I have to confess that’s not always easy, especially when you work with people that [...]
Growth through excellence should be the top priority of most businesses. Money that does not hit the top line never has an opportunity to hit the bottom line; consequently, if your business is not growing, it’s probably dying. What’s the single most important thing you can do on a daily basis as a leader if [...]
What’s the most urgent priority of your business? Many of you would say making a profit is your top priority. It’s hard to argue the fact that your business can’t survive if it can’t sustain a healthy bottom line. OK, so you want to make a profit; then what’s the single most important thing your [...]
Welcome to my blog! Please feel free to share your thoughts in the comment section of my posts. I publish all constructive, non-anonymous comments.
I am speaking this morning to a group of leaders at Truckee Meadows Community College. It’s not often that I get a chance to speak to colleagues in education about leadership so I am looking forward to it. These folks have been participating in leadership development and my talk will be the final session. I [...]
Crappy Systems – The Reason Why Good Service Is So Elusive
Why is it so hard to get good service in a coffee shop in Reno at 7:30 am on a Friday morning? Last week I had an unacceptable service encounter at Starbucks. This morning I once again was near that same Starbucks, and instead of going for the convenient experience, I drove out of my [...]
