The December Leadership Development Carnival is up! This month’s host is Mark Stelzner of Inflexion Advisors. I am honored to have my article “You will lead the same way you follow, so be careful how you follow,” included in the mix. There are a lot of great articles on a wide variety of topics, so [...]
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Today we went live with my new website, www.bretlsimmons.com I am very excited about this site! I hope this site will allow me to meet new people and start new conversations about how to improve the places we work. I will no longer be posting to my old blog site http://bretsimmons.blogspot.com/ but I will continue here [...]
Yesterday, I posted my blog entry about the book The Go-Giver in the morning, and then at 11 am, I attended a presentation on campus by Bob Cialdini, author of Influence: The Psychology of Persuasion. Cialdini was of course excellent, and the talk got my wheels turning on a number of things, including my most [...]
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I am speaking this morning to a group of leaders at Truckee Meadows Community College. It’s not often that I get a chance to speak to colleagues in education about leadership so I am looking forward to it. These folks have been participating in leadership development and my talk will be the final session. I [...]
Crappy Systems – The Reason Why Good Service Is So Elusive
Why is it so hard to get good service in a coffee shop in Reno at 7:30 am on a Friday morning? Last week I had an unacceptable service encounter at Starbucks. This morning I once again was near that same Starbucks, and instead of going for the convenient experience, I drove out of my [...]
