The title of this post is a line from one of my favorite books on leadership, “Leadership is an Art,” by Max DePree. DePree goes on to say: We also enable the future by forgiving the mistakes we all make while growing up. We free each other to perform in the future through the medium [...]
In their 2010 book entitled “The Truth about Leadership,” James Kouzes and Barry Posner assert that credibility is the foundation of leadership. Credibility “means that you must be so clear about your beliefs that you put them into practice every day.” (p. 28) That is a high but very appropriate standard. Later in the book [...]
Dan Frank, the pastor of my church in Reno, challenged us to think this week about how we deal with doubt, then to share our thoughts online. As I thought about doubt, I realized that I don’t give much thought to doubt. I’m sure I have a folder in my cognitive file cabinet labeled “things [...]
The City is a software platform designed specifically for churches. It functions as an intranet but it is clearly a Facebook clone. When you join The City at the church you attend, you are required to set up a profile (e.g. picture, about, groups, friends). My church started using The City this year, so per [...]
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I am speaking this morning to a group of leaders at Truckee Meadows Community College. It’s not often that I get a chance to speak to colleagues in education about leadership so I am looking forward to it. These folks have been participating in leadership development and my talk will be the final session. I [...]
Crappy Systems – The Reason Why Good Service Is So Elusive
Why is it so hard to get good service in a coffee shop in Reno at 7:30 am on a Friday morning? Last week I had an unacceptable service encounter at Starbucks. This morning I once again was near that same Starbucks, and instead of going for the convenient experience, I drove out of my [...]
