In my new post at The Leader Lab entitled “Anxious and Avoidant Attachment at Work,” I discuss new research on how these two unhealthy personality traits affect work outcomes. There is very little research on attachment style at work, and the study I describe was very well done. You can read the full text of [...]
I’ve had the privilege of teaching MBA students since 1999. I’ve met both exceptional and abhorrent people over the years. One that I admire as much as anyone I’ve ever met graduated last weekend. This woman is a single, working mother of a young child with special needs. During the two years I’ve known her, [...]
I’ve written before about the power of expressing gratitude, but on this day before Thanksgiving I wanted to see if I could learn more about it from a different source. Gratitude is listed as one of the strengths of transcendence in Chris Peterson and Martin Seligman’s book Character Strengths and Virtues. As a strength of [...]
My new post at The Leader Lab is entitled “Emotional Intelligence at Work: Choose and Apply Your Measure Carefully.” It is based on a fascinating and well done study recently published in the Journal of Applied Psychology (JAP). I have to confess this JAP research article was NOT easy to read. Researchers could do a [...]
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I am speaking this morning to a group of leaders at Truckee Meadows Community College. It’s not often that I get a chance to speak to colleagues in education about leadership so I am looking forward to it. These folks have been participating in leadership development and my talk will be the final session. I [...]
Crappy Systems – The Reason Why Good Service Is So Elusive
Why is it so hard to get good service in a coffee shop in Reno at 7:30 am on a Friday morning? Last week I had an unacceptable service encounter at Starbucks. This morning I once again was near that same Starbucks, and instead of going for the convenient experience, I drove out of my [...]
