You wouldn’t have to worry about making excuses for failing to achieve what you said was your goal. You wouldn’t have to blame others for failures you could have avoided. You wouldn’t have to count on others shirking their responsibility in order to give you what you think you are entitled too even though your [...]
Last May, I recognized the best videos created by my MBA class in personal branding and my undergraduate class in social business. Last night was the first night of video presentations in my current undergraduate class in social business, and we got off to a very impressive start. The thirteen students that presented their video [...]
My MBA class in personal branding was one of the most enjoyable classes I have ever taught in my entire career. The majority of my 30 students challenged themselves and encouraged each other to create blogs they could be proud of. I’m sure they used my name in vain many times when they were reading [...]
I taught courses in personal branding and social business this semester to 32 undergraduate and 30 MBA students at The University of Nevada, Reno. At the height of the course, students were required to blog three times per week and tweet three times per day, five days per week. We produced a mountain of content. [...]
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I am speaking this morning to a group of leaders at Truckee Meadows Community College. It’s not often that I get a chance to speak to colleagues in education about leadership so I am looking forward to it. These folks have been participating in leadership development and my talk will be the final session. I [...]
Crappy Systems – The Reason Why Good Service Is So Elusive
Why is it so hard to get good service in a coffee shop in Reno at 7:30 am on a Friday morning? Last week I had an unacceptable service encounter at Starbucks. This morning I once again was near that same Starbucks, and instead of going for the convenient experience, I drove out of my [...]
