I recently reviewed and recommended Guy Kawasaki’s new book “Enchantment: The art of changing hearts, minds, and actions.” I’m also impressed with how accessible and personal Guy has been while promoting his book. Most authors – not even big name authors like Guy - work through an agency to request book reviews and never take [...]
I’m honored and thrilled that Bob Sutton took time from his crazy schedule to answer a few of my questions about his new book, “Good Boss, Bad Boss: How to Be the Best… and Learn From the Worst.“ If you follow my blog, you know that Bob Sutton is one of my favorite business book [...]
Last Friday I did a phone interview with Kade Dworkin, and Kade has posted the interview as a podcast at his website Meet My Followers. You can listen to the podcast by clicking here. I am very honored to be among the first 13 people interviewed by Kade. Kade and I met through The Student [...]
Locus of control is a personality trait, and it’s one of the most important things I listen for when I begin working closely with people. In a nutshell, people with an internal locus of control (LOC) accept responsibility for the things that happen to them at work. Internals can see the systemic influences on their [...]
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I am speaking this morning to a group of leaders at Truckee Meadows Community College. It’s not often that I get a chance to speak to colleagues in education about leadership so I am looking forward to it. These folks have been participating in leadership development and my talk will be the final session. I [...]
Crappy Systems – The Reason Why Good Service Is So Elusive
Why is it so hard to get good service in a coffee shop in Reno at 7:30 am on a Friday morning? Last week I had an unacceptable service encounter at Starbucks. This morning I once again was near that same Starbucks, and instead of going for the convenient experience, I drove out of my [...]
