Organizational citizenship behavior (OCB) is a term used to describe discretionary behavior at work where an employee goes above and beyond what’s written in their job description to either help other coworkers or to help the organization. The evidence shows that engagement, empowerment, and leading by example all produce more citizenship behavior from employees. You [...]
I’ve written before about the power of expressing gratitude, but on this day before Thanksgiving I wanted to see if I could learn more about it from a different source. Gratitude is listed as one of the strengths of transcendence in Chris Peterson and Martin Seligman’s book Character Strengths and Virtues. As a strength of [...]
I do not recommend this book. The title leads you to believe that Marcus Buckingham applies his “decades of research” to once again tell us how simply finding your strength will make you a happier and more successful woman. Don’t fall for it – he doesn’t prove anything close. I volunteered to read and review [...]
The final intentional activity from The How of Happiness is taking care of your body. Recall from my earlier blog that it’s these intentional activities and habits that can account for as much as 40% of our happiness. The first intentional activity was expressing gratitude, the second was deliberate optimism, the third was to stop [...]
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I am speaking this morning to a group of leaders at Truckee Meadows Community College. It’s not often that I get a chance to speak to colleagues in education about leadership so I am looking forward to it. These folks have been participating in leadership development and my talk will be the final session. I [...]
Crappy Systems – The Reason Why Good Service Is So Elusive
Why is it so hard to get good service in a coffee shop in Reno at 7:30 am on a Friday morning? Last week I had an unacceptable service encounter at Starbucks. This morning I once again was near that same Starbucks, and instead of going for the convenient experience, I drove out of my [...]
