I love Campo restaurant in Reno. I’ve tried both their lunch and dinner menus; the food is excellent and the service is very good and at times brilliant. Campo’s owner, Mark Estee, is more than a chef in the restaurant – he is also an active and visible leader in his business. I have not [...]
I purchased and read “Little Bets: How Breakthrough Ideas Emerge From Small Discoveries” by Peter Sims because Bob Sutton gave it a glowing review at his website. As usual, Bob was right. I did not love it as much as Bob, but I liked it enough to recommend it to you. The main point of [...]
My review copy of Jennifer Prosek’s new book entitled “Army of Entrepreneurs: Create an Engaged and Empowered Workforce for Exceptional Business Growth,” was provided for free by the publicist. With a title full of trendy keywords, an introduction that promised an “easy to follow, replicable plan” (p. 3), and an opening paragraph that touted “my [...]
Linda Finkle’s book “Finding the Fork in the Road: The Art of Maximizing the Potential of Business Partnerships,” is not one I would normally read, simply because I don’t have a specific interest in business partnerships. But Linda sent me a free copy of her book to review, along with a very nice handwritten note, [...]
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I am speaking this morning to a group of leaders at Truckee Meadows Community College. It’s not often that I get a chance to speak to colleagues in education about leadership so I am looking forward to it. These folks have been participating in leadership development and my talk will be the final session. I [...]
Crappy Systems – The Reason Why Good Service Is So Elusive
Why is it so hard to get good service in a coffee shop in Reno at 7:30 am on a Friday morning? Last week I had an unacceptable service encounter at Starbucks. This morning I once again was near that same Starbucks, and instead of going for the convenient experience, I drove out of my [...]
