Book Recommendations
from Bret L. Simmons

From Bret's review: "Guy defines enchantment as 'the process of delighting people with a product, service, organization, or idea. The outcome of enchantment is voluntary and long-lasting support that is mutually beneficial.' I like that a lot. People that are delighted behave entirely differently than those that are simply satisfied. For me, the last seven chapters were better than the first six, but I think the entire book is worth your time and effort."

Order now from Amazon!

From Bret's review: "In this book, Nayar tells the story of how he transformed an already successful company, HCLT, into one of the fastest growing IT service partners in the world. The personal story Nayar shares is compelling, insightful, and at times funny and brutally honest. Have your highlighter handy when you read this because it is packed full of wisdom and quotable passages."

Order now from Amazon!

Archive for the ‘Engagement’ Category

Customer Encouragement: The Cycle Of Success Spiral In Action

Thursday, July 15th, 2010 · 4 Comments »

The January 2010 Leadership Development Carnival – Check It Out!

Sunday, January 3rd, 2010 · No Comments »

Boosting Engagement

Tuesday, September 29th, 2009 · 2 Comments »

Thriving

Monday, September 14th, 2009 · 4 Comments »

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- Bret L. Simmons: Welcome, Pam. No easy answers to this – people are too complex for that. If she is that...
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