New evidence for both employee empowerment and employee engagement shows that these concepts merit your consideration as you are given the privilege or otherwise find opportunities to be a leader at work. Both empowerment and engagement produce outcomes that you better be zealous about – job satisfaction, organizational commitment, and individual as well as team [...]
Engagement is a psychological response an employee has to the job that motivates the employee to invest his or her whole self – head, hands, and heart – to work. Valid measures of engagement tap characteristics of the response, not characteristics of the work itself. “I feel energetic,” is an example of a valid engagement [...]
The evidence for work engagement got a big boost from a study just published in Personnel Psychology (full citation at the end of this post). The authors first defined what engagement is and is not, identified several key antecedents and consequences, and then tested their model in a meta-analysis of 200 previously published studies of [...]
With Valentine’s Day just a heartbeat away, this post about the passion of work is probably not what you might expect. I hope everyone finds a job someday that they love and want to devote themselves to; however, too many of us experience a different passion at work. Passion originated as a term to convey [...]
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I am speaking this morning to a group of leaders at Truckee Meadows Community College. It’s not often that I get a chance to speak to colleagues in education about leadership so I am looking forward to it. These folks have been participating in leadership development and my talk will be the final session. I [...]
Crappy Systems – The Reason Why Good Service Is So Elusive
Why is it so hard to get good service in a coffee shop in Reno at 7:30 am on a Friday morning? Last week I had an unacceptable service encounter at Starbucks. This morning I once again was near that same Starbucks, and instead of going for the convenient experience, I drove out of my [...]
