Parkview Health from Bret Simmons I have the privilege of speaking to a group of managers at Parkview Health in Ft. Wayne, Indiana this Friday. As always, it’s a custom presentation with familiar themes but a very different format. It’s the first presentation I’ve ever created and plan to deliver with my new Apple technology, [...]
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I am speaking this morning to a group of leaders at Truckee Meadows Community College. It’s not often that I get a chance to speak to colleagues in education about leadership so I am looking forward to it. These folks have been participating in leadership development and my talk will be the final session. I [...]
Crappy Systems – The Reason Why Good Service Is So Elusive
Why is it so hard to get good service in a coffee shop in Reno at 7:30 am on a Friday morning? Last week I had an unacceptable service encounter at Starbucks. This morning I once again was near that same Starbucks, and instead of going for the convenient experience, I drove out of my [...]
