Archive for April, 2012

Researching A Social Media Agency

April 16, 2012 8 Comments
Researching A Social Media Agency

I had coffee this morning with a local small business owner interested in learning more about how to use social media for business. The first thing I did was search on his name, and his business website ranked number three in my Google search. I was impressed that his website has a blog, which gives [...]

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Redbox: Best Ever Customer Relationship Management on Twitter

April 13, 2012 10 Comments
Redbox: Best Ever Customer Relationship Management on Twitter

I love Redbox! At 9:57 am this morning, I posted a question to @redbox asking how to resolve a problem I encountered this morning. I got a response to my tweet one minute later, at 9:58 am, from @redboxcare telling me to e-mail them to request a refund. I sent the e-mail at 10:03 am, [...]

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Leadership Encourages Hope

April 10, 2012 2 Comments
Leadership Encourages Hope

The process of leadership flourishes when people assume responsibility for the choice to pursue substantive changes that enhance a shared purpose. This process is potent when its participants have hope – the belief that one knows how to perform and is willing to direct and sustain consistent effort to accomplish goals that matter. Hope requires [...]

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April 2012 Leadership Development Carnival

April 1, 2012 2 Comments
April 2012 Leadership Development Carnival

The April 2012 Leadership Development Carnival is out and as always, it’s packed with links to great blog posts. The heavy lifting this month was done by Tanmay Vora of QAspire, with the continued stellar support of Dan McCarthy at Great Leadership. My contribution this month is entitled “The Difference Between Leadership and Management.” I usually [...]

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