I love Redbox! At 9:57 am this morning, I posted a question to @redbox asking how to resolve a problem I encountered this morning. I got a response to my tweet one minute later, at 9:58 am, from @redboxcare telling me to e-mail them to request a refund. I sent the e-mail at 10:03 am, and by 10:06 am they had responded to tell me the issue was resolved. WOW!!
This was VERY impressive customer relationship management (CRM), especially considering the problem was my fault and not theirs. I am now not simply a satisfied customer, I am a raving fan of Redbox. No regrets at all about cancelling my Netflix account and spending my money with Rebox instead.
What do you think? Please share your thoughts in the comment section below!