Return To Campo Reno

January 29, 2012 4 Comments

I love Campo restaurant in Reno. I’ve tried both their lunch and dinner menus; the food is excellent and the service is very good and at times brilliant. Campo’s owner, Mark Estee, is more than a chef in the restaurant – he is also an active and visible leader in his business.

I have not always loved Campo. My very first visit to Campo did not go well, and I blogged about the experience in my post entitled “The Cycle of Service Starts at Your Website.

Since finding my blog about his restaurant through a mutual friend on Facebook, Mark has left three separate comments in response to both my original observations and the thoughts shared by some of my readers. In all honesty, I was very indifferent about returning to Campo; however, Mark’s comments on my blog motivated me to give his restaurant another chance, and I’m glad I did. Mark’s responses on my blog were exactly what they should have been.

Mark gets his social media and inbound marketing advice from Abbi Whitaker of Abbi PR. Mark is fortunate to get solid advice from someone that practices what she preaches – something all too rare in social media marketing and PR. And frankly, Abbi is fortunate to have a client like Mark because he is willing to blog at his website, post simple but effective videos to Youtube, and personally participate on Facebook. Together, I think Abbi and Mark are creating the foundation for what could become one of the most effective social businesses in Reno.

I would much rather spend my money with business people that I recognize and trust, and I like what Mark is doing through his employees with his business in Reno. The next time you are in Reno, I highly recommend you give Mark and his folks an opportunity to impress you with their continuously improving operation.

What do you think? Please share your thoughts in the comment section below!

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Comments (4)

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  1. Susan C. Fix says:

    Great work, Mark, Abbi and Bret! Mark and Abbi for showing us that honesty and taking the right action can save relationships. And Bret for showing us that second chances can touch our community for the good!

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    Bret L. Simmons Reply:

    Welcome, Susan. Mark handled the whole thing with class. He earned my second visit and positive word-of-mouth marketing. Thanks for sharing! Bret

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  2. Greg Blencoe says:

    Bret,

    It’s very inspiring that this situation turned positive. It sounds like Mark made lemonade out of lemons. That’s always great to see. I wish him the best with the restaurant.

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    Bret L. Simmons Reply:

    Concur, Greg. Thanks for sharing! Bret

    [Reply]

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