For some strange reason, the Thanksgiving holiday this year has got me thinking more than ever about gratitude. I’ve been chewing on what it means to be thankful, why we have a need to “give” thanks, and how we respond to others in both the presence and absence of gratitude. I’ve found a very interesting [...]
Branding overview Pronet Reno View more presentations from Bret Simmons I started a four session training course in personal branding yesterday for the great folks at ProNet Reno. In this first session, I covered the principles of personal branding and inbound marketing. In my opinion, the proper operating principles are the most important but also [...]
Progress Principle View more presentations from Bret Simmons I’m speaking today about The Progress Principle to the great folks at Leadership Douglas County, a program run by the Douglas County Chamber of Commerce. It’s beautiful county on the drive to the Genoa Lakes Golf Club. This is the second time I’ve spoken about The Progress [...]
There are plenty of reasons for weeping and gnashing of teeth over the scandal unfolding at Penn State University this week. The firing of legendary head football coach Joe Paterno and university president Graham Spanier does not merit any lamentation. What Jerry Sandusky did was evil, and he will pay for it. But good men [...]
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I am speaking this morning to a group of leaders at Truckee Meadows Community College. It’s not often that I get a chance to speak to colleagues in education about leadership so I am looking forward to it. These folks have been participating in leadership development and my talk will be the final session. I [...]
Crappy Systems – The Reason Why Good Service Is So Elusive
Why is it so hard to get good service in a coffee shop in Reno at 7:30 am on a Friday morning? Last week I had an unacceptable service encounter at Starbucks. This morning I once again was near that same Starbucks, and instead of going for the convenient experience, I drove out of my [...]
