Thoughts, feelings, and motivations comprise an individual’s inner work life. Inner work life manifests in behaviors that matter at work – performance, citizenship, and withdrawal. Inner work life is driven by events at work – events that signify progress, events that support the work itself, and events that support the person doing the work. Events [...]
The most effective way to affect the inner work life of those around you is to help them make daily progress in meaningful work. In their book “The Progress Principle,” Teresa Amabile and Steven Kramer go so far as to say “any manager’s job description should start with facilitating subordinates’ daily progress.” (p. 89). They [...]
I love the concept of inner work life from the book “The Progress Principle“. Teresa Amabile and Steven Kramer describe inner work life as the “perceptions, emotions, and motivations that individuals experience as they react to and make sense of the events of their workday.” (p. 20). Based on the work of Richard Hackman, Ed [...]
I first heard of “The Progress Principle: Using Small Wins To Ignite Joy, Engagement, and Creativity at Work” by Teresa Amabile and Steven Kramer at Bob Sutton’s blog, where he called it “a masterpiece every manager should own.” I got my copy of the book free from the publicist. I don’t think it is a [...]
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I am speaking this morning to a group of leaders at Truckee Meadows Community College. It’s not often that I get a chance to speak to colleagues in education about leadership so I am looking forward to it. These folks have been participating in leadership development and my talk will be the final session. I [...]
Crappy Systems – The Reason Why Good Service Is So Elusive
Why is it so hard to get good service in a coffee shop in Reno at 7:30 am on a Friday morning? Last week I had an unacceptable service encounter at Starbucks. This morning I once again was near that same Starbucks, and instead of going for the convenient experience, I drove out of my [...]
