Growth through excellence should be the top priority of most businesses. Money that does not hit the top line never has an opportunity to hit the bottom line; consequently, if your business is not growing, it’s probably dying. What’s the single most important thing you can do on a daily basis as a leader if [...]
What’s the most urgent priority of your business? Many of you would say making a profit is your top priority. It’s hard to argue the fact that your business can’t survive if it can’t sustain a healthy bottom line. OK, so you want to make a profit; then what’s the single most important thing your [...]
Can you learn faster than your competitors? If you can, you can help define what it means to be competitive in your business or industry and force your competition to play catch-up. If not, then you will be forced to try to imitate what your competitors are doing and how they are doing it. Give [...]
Is it better for your business to pursue a competitive strategy where you copy your competitors, or where you force your competitors to copy you? Your customers and employees are embracing the ability to participate in many-to-many conversations via easily accessible tools like Facebook, Twitter, LinkedIn, Yelp!, blogs, and now Google +. This is a [...]
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I am speaking this morning to a group of leaders at Truckee Meadows Community College. It’s not often that I get a chance to speak to colleagues in education about leadership so I am looking forward to it. These folks have been participating in leadership development and my talk will be the final session. I [...]
Crappy Systems – The Reason Why Good Service Is So Elusive
Why is it so hard to get good service in a coffee shop in Reno at 7:30 am on a Friday morning? Last week I had an unacceptable service encounter at Starbucks. This morning I once again was near that same Starbucks, and instead of going for the convenient experience, I drove out of my [...]
