You just returned from a day of training on how to improve the performance of your team. You were told that to improve the performance of your team, you need to focus on these four things: Management processes (e.g. hiring, training, performance evaluation, rewards) Collaborative leadership Relationships with team members Your personal development All of [...]
In 1994, I was a Staff Sergeant in the United States Air Force stationed at Fairchild AFB, just outside of Spokane, Washington. I served 8 years in the USAF and loved it. I did not have a combat job, so even during the first Gulf War I was never deployed to a war zone. But [...]
I have a confession to make. Even though leadership is my passion, I really don’t enjoy reading new books on leadership for one simple reason – most of them are garbage. I believe it’s my responsibility to try to stay current on what’s being written, but it’s rare for me to read a leadership book [...]
I received my copy of Jeremie Kubicek’s book “Leadership is dead: How influence is reviving it,” free from his publicist. Let me first say that the book never fully delivers on its catchy title. While I believe that leadership might be unwell, it is certainly not dead. And while I love how Jeremie describes influence, [...]
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I am speaking this morning to a group of leaders at Truckee Meadows Community College. It’s not often that I get a chance to speak to colleagues in education about leadership so I am looking forward to it. These folks have been participating in leadership development and my talk will be the final session. I [...]
Crappy Systems – The Reason Why Good Service Is So Elusive
Why is it so hard to get good service in a coffee shop in Reno at 7:30 am on a Friday morning? Last week I had an unacceptable service encounter at Starbucks. This morning I once again was near that same Starbucks, and instead of going for the convenient experience, I drove out of my [...]
