New and very well done research on servant leadership establishes a link between this employee-focused style of management and enhanced team performance. Servant leadership leads to employees feeling trust toward the leader, which allows them to take more risks when working in their team because they feel safe rather than threatened. Striving for excellence and [...]
I love the concept of servant leadership, but I’ve found it’s a tough sell when talking to practicing managers and MBA students. Many have the impression that this group-oriented approach to leadership that emphasizes being resourceful, sharing power and building a sense of shared purpose and teamwork is wishy-washy. The idea of a leader shifting [...]
My review copy of Jennifer Prosek’s new book entitled “Army of Entrepreneurs: Create an Engaged and Empowered Workforce for Exceptional Business Growth,” was provided for free by the publicist. With a title full of trendy keywords, an introduction that promised an “easy to follow, replicable plan” (p. 3), and an opening paragraph that touted “my [...]
Linda Finkle’s book “Finding the Fork in the Road: The Art of Maximizing the Potential of Business Partnerships,” is not one I would normally read, simply because I don’t have a specific interest in business partnerships. But Linda sent me a free copy of her book to review, along with a very nice handwritten note, [...]
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I am speaking this morning to a group of leaders at Truckee Meadows Community College. It’s not often that I get a chance to speak to colleagues in education about leadership so I am looking forward to it. These folks have been participating in leadership development and my talk will be the final session. I [...]
Crappy Systems – The Reason Why Good Service Is So Elusive
Why is it so hard to get good service in a coffee shop in Reno at 7:30 am on a Friday morning? Last week I had an unacceptable service encounter at Starbucks. This morning I once again was near that same Starbucks, and instead of going for the convenient experience, I drove out of my [...]
