My most recent post at The Leader Lab describes the results of fascinating new research on the integration and effect of women in management from 1975 to 2005. The study was extremely well done, but I have to confess very difficult to interpret. I had to read the dang thing several times to figure out [...]
Milestones are numbered markers that provide reference points along the road. They are used to assure those on a journey that the proper path is being followed, and to indicate either how far you have come or how far you have left to go. This post is number 500 for me at this site. I’ve [...]
There is no substitute for performance. Your fundamental responsibility at work is to master the work you’ve been given. Once you master that work, it is your responsibility to continually suggests ways that you can improve the work for yourself and others; otherwise, you risk becoming a complacent master of mediocrity. If you ever become [...]
I recently discovered a new blog that I like a lot – Gregory Farley’s Voices of Leadership. Greg is an active duty, senior non-commissioned officer (NCO) in the US Navy. Greg’s blog is unique because it is written from the perspective of someone that is still up to his ears in the challenges and hindrances [...]
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I am speaking this morning to a group of leaders at Truckee Meadows Community College. It’s not often that I get a chance to speak to colleagues in education about leadership so I am looking forward to it. These folks have been participating in leadership development and my talk will be the final session. I [...]
Crappy Systems – The Reason Why Good Service Is So Elusive
Why is it so hard to get good service in a coffee shop in Reno at 7:30 am on a Friday morning? Last week I had an unacceptable service encounter at Starbucks. This morning I once again was near that same Starbucks, and instead of going for the convenient experience, I drove out of my [...]
