Growth through excellence should be the top priority of most businesses. Money that does not hit the top line never has an opportunity to hit the bottom line; consequently, if your business is not growing, it's probably dying.
What's the single most important thing you can do on a daily basis as a leader if you want to grow your business? Invest in and impress your employees. Your people can be an inimitable engine of competitiveness, but only if you make their development a priority. Wishful thinking won't grow your business.
Loyal customers delighted with your products and service drive sales. Impressive operations are never a matter of chance. Impressive operations occur through punctilious design and consistent execution.
Your employees are the key to both the execution and the continual improvement of the system. If your employees are not impressing your customers, then your customers aren't being impressed - except maybe by your competitor's employees. In addition to knowing your systems better than you, your employees are also increasingly socially networked boundary spanners, which makes them a rich source of learning and suggestions. Partner with them to improve the work you do and you will also strengthen their satisfaction and commitment.
The single most important thing you can do if you want to grow your employees is to grow yourself. Your own personal learning and development constrains the growth of your employees, which means it also constrains the growth of your business. Growth scales.
Taking care of yourself and your employees is taking care of business.
After you watch my short video, please share your thoughts in the comment section below!