Archive for October, 2010

ATT Has Twitter’s Number For Impressive Customer Service

October 28, 2010 9 Comments
ATT Has Twitter’s Number For Impressive Customer Service

I started having problems with my ATT U-Verse TV and internet service on Monday this week. Yesterday, I finally sent this tweet just to see if anyone else in my area was also experiencing problems. Less than an hour later, this tweet came through from @ATTMikeT By the end of the morning, Mike had called [...]

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Trust And Team Performance: Does Reflection Matter?

October 27, 2010 0 Comments
Trust And Team Performance: Does Reflection Matter?

Yesterday, I reported the results of a very well designed study on trust and team performance. That study found that team trust helped team members give better effort and hold each other accountable for accomplishing team objectives on time. That study also examined another variable the author’s called team reflexivity. Here is their explanation of [...]

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Six Trustworthy Signs Someone Needs To Be Booted Off The Team

October 26, 2010 6 Comments
Six Trustworthy Signs Someone Needs To Be Booted Off The Team

If team members don’t trust each other, will it affect the performance of the team? Yes, according to new research published in the Academy of Management Journal. This well designed study of 73 teams, consisting of 565 team members and 73 supervisors also offered partial explanation for how trust between team members affects team performance. [...]

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Leader Lab: Why We Trust

October 25, 2010 0 Comments
Leader Lab: Why We Trust

My new post at The Leader Lab is entitled “Why We Trust.” A new study of 66 teams sheds new light on why people in teams develop trust in each other. If teams are important in your organization, then take the time to click on the link above and read the full text of the [...]

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