Guest Post by Adrian Gostick and Chester Elton Over the last few years, our series of business books has focused on “carrots,” our catch-phrase for recognition offered by leaders to appreciate the great work of their employees. And yet in a new 350,000-person study, we learned that the same practices of appreciation and recognition that [...]
In my new post at The Student Branding Blog, I talk about how I am trying out a new software platform called Flavors.me. This is a simple application that lets anyone list at a single site their multiple social media activities. It is customizable, and some folks have created some very impressive pages, but mine [...]
My post today over at The Leader Lab is entitled “Five Evidence-Based Outcomes of Both the Bright-side and the Dark-side of a Leader’s Personality.” This article is a follow-up to one I wrote last week entitled “Seven Things to Expect from Your Narcissistic Employee,” which was a big hit on SmartBrief on Leadership. In this [...]
I got my copy of “Be Bodacious: Put Life In Your Leadership,” by Steven D. Wood free of charge from the publicist. When this thin book with a goofy title arrived, I was glad I did not pay for it. To be completely honest, I did not look forward to reading it. But now I [...]
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I am speaking this morning to a group of leaders at Truckee Meadows Community College. It’s not often that I get a chance to speak to colleagues in education about leadership so I am looking forward to it. These folks have been participating in leadership development and my talk will be the final session. I [...]
Crappy Systems – The Reason Why Good Service Is So Elusive
Why is it so hard to get good service in a coffee shop in Reno at 7:30 am on a Friday morning? Last week I had an unacceptable service encounter at Starbucks. This morning I once again was near that same Starbucks, and instead of going for the convenient experience, I drove out of my [...]
