Yesterday I enthusiastically recommended the book “Employees First, Customers Second” by Vineet Nayar. At the end of the post I included this quote from Nayar, “The role of the CEO is to help people excel, help them discover their own wisdom, engage themselves entirely in their work, and accept responsibility for making change” (p. 164). [...]
I want to work for Vineet Nayar! I loved Nayar’s book “Employees First, Customers Second: Turning Conventional Management Upside Down.” It is one of the best management/leadership books I’ve read recently. In this book, Nayar tells the story of how he transformed an already successful company, HCLT, into one of the fastest growing IT service [...]
FOX Presentation View more presentations from Bret Simmons. I have the privilege of speaking today at the Fox Promotion Executive Conference (FPEC) in Las Vegas, Nevada. I’m very excited and honored because some of the other featured speakers are Dr. Oz and Adam Penenberg. I’ve been asked to talk about leadership and change, topics I [...]
Are some people more likely to be engaged at work than others? Yes, according to recent research. An important new study with the best evidence yet that employee engagement might indeed facilitate performance also suggests that value congruence, perceived organizational support, and core self-evaluation (CSE) might be engagement enhancers. Core self-evaluation is a personality trait [...]
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I am speaking this morning to a group of leaders at Truckee Meadows Community College. It’s not often that I get a chance to speak to colleagues in education about leadership so I am looking forward to it. These folks have been participating in leadership development and my talk will be the final session. I [...]
Crappy Systems – The Reason Why Good Service Is So Elusive
Why is it so hard to get good service in a coffee shop in Reno at 7:30 am on a Friday morning? Last week I had an unacceptable service encounter at Starbucks. This morning I once again was near that same Starbucks, and instead of going for the convenient experience, I drove out of my [...]
