I’ve shared the Johnson & Johnson credo with every organizational behavior classes I have ever taught. Their priorities in order are 1) the people that use their products, 2) their employees, 3) their communities, and 4) stockholders. My point is that companies that make customers and employees their top priority behave differently than companies that [...]
There is no substitute for performance. Your fundamental responsibility at work is to be really good at your given duties. You can’t suggest ways to improve the process unless and until you begin to master that process. And your ability to perform is one of the most important things people want to know about you [...]
This is the first time you’ve seen back-to-back Student Branding Blog posts from me, but they needed a post for today and I had one ready, so here it is! This post is entitled “Discretion.” Discretion in personal branding means that you can demonstrate responsible decisions and behavior as you operate online. I love social [...]
In my post on Open Followership at The Student Branding Blog, I once again recommend Charlene Li’s new book Open Leadership and suggest that learning to become an open leader starts with learning how to be an open follower. Check it out! On another note, I’ve really slacked on my blogging frequency lately. It’s final [...]
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I am speaking this morning to a group of leaders at Truckee Meadows Community College. It’s not often that I get a chance to speak to colleagues in education about leadership so I am looking forward to it. These folks have been participating in leadership development and my talk will be the final session. I [...]
Crappy Systems – The Reason Why Good Service Is So Elusive
Why is it so hard to get good service in a coffee shop in Reno at 7:30 am on a Friday morning? Last week I had an unacceptable service encounter at Starbucks. This morning I once again was near that same Starbucks, and instead of going for the convenient experience, I drove out of my [...]
