When I found that Charlene Li of The Altimeter Group had written a new book about leadership and social technology, I contacted her and asked for an early review copy. She responded personally and promptly and I’m glad to say that after reading “Open Leadership: How Social Technology Can Transform The Way You Lead,” I [...]
If I owned or managed a business, I would try very hard to ensure all of my new hires were digital citizens. Digital citizens “get” the web and its new relational technologies and techniques because they actually use them. They blog, tweet, bookmark, and connect on Facebook and LinkedIn. They speak the native digital tongue [...]
Jennifer Johnston Canfield has a fantastic personal brand, and I am delighted to feature her in my most recent article at The Student Branding Blog. I found Jennifer via an impressive article she wrote on inbound marketing that was featured at Socialmediatoday. I visited her blog and discovered she was also a current MBA student, [...]
I’m very pleased to be one of the finalists in the Brand .ME contest on personal branding sponsored by mydomain.com. I am one of five finalists in the career/job hunting category. You can check out all the excellent finalists by clicking here. Be sure to vote for your favorite, which I hope is me! I [...]
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I am speaking this morning to a group of leaders at Truckee Meadows Community College. It’s not often that I get a chance to speak to colleagues in education about leadership so I am looking forward to it. These folks have been participating in leadership development and my talk will be the final session. I [...]
Crappy Systems – The Reason Why Good Service Is So Elusive
Why is it so hard to get good service in a coffee shop in Reno at 7:30 am on a Friday morning? Last week I had an unacceptable service encounter at Starbucks. This morning I once again was near that same Starbucks, and instead of going for the convenient experience, I drove out of my [...]
