Yesterday was the one year anniversary of Positive Organizational Behavior and my adventures in blogging. What started as a determined experiment has become a passion. I now consider my decision to blog one of the best I have made in the last decade. My first blog post at my original site was extremely ugly. I [...]
“Show Me Your Personal Brand” is the title of my most recent post at The Student Branding Blog. I’m tired of celebrities, authors, and athletes being the only examples we are given of personal branding. Real people just like you and I are doing this and getting results, but we rarely see real normal, everyday [...]
Russell Ackoff was a professor of management at The Wharton School, University of Pennsylvania. He was also a leading authority on systems thinking. Ackoff died in October 2009, but this new book “Systems Thinking For Curious Managers,” is an excellent contribution to systems thinking and serves as a fitting tribute to his legacy. This book [...]
I recently gave a presentation on personal branding and recorded the session. I broke the video up into about 16 pieces and I am posting the series at my conference website, SM@RT Social Media For Business. In this video, I encourage folks to give themselves permission to be excellent. What I have to say in [...]
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I am speaking this morning to a group of leaders at Truckee Meadows Community College. It’s not often that I get a chance to speak to colleagues in education about leadership so I am looking forward to it. These folks have been participating in leadership development and my talk will be the final session. I [...]
Crappy Systems – The Reason Why Good Service Is So Elusive
Why is it so hard to get good service in a coffee shop in Reno at 7:30 am on a Friday morning? Last week I had an unacceptable service encounter at Starbucks. This morning I once again was near that same Starbucks, and instead of going for the convenient experience, I drove out of my [...]
