Yesterday I enthusiastically recommended the book “Employees First, Customers Second” by Vineet Nayar. At the end of the post I included this quote from Nayar, “The role of the CEO is to help people excel, help them discover their own wisdom, engage themselves entirely in their work, and accept responsibility for making change” (p. 164).
If you were given the privilege to lead today, how well could you fill this role described by Nayar?
Our job as employees, supervisors, managers, and leaders anywhere we find ourselves is to excel at what we do, find our own wisdom, engage ourselves entirely in our work, and accept personal responsibility for making change. We can only help others develop these habits and capacities to the extent we have done so ourselves.
Even if we are never called upon to be the CEO, we should behave as if it will happen someday. And even if our current CEO never comes close to the standard of excellence Nayar describes, that still does not relieve us of the personal responsibility to try to excel, learn, engage, and accept responsibility for change.
Why are we so eager to wait for others to empower us?