Dan McCarthy at Great Leadership has once again done us all a tremendous service by organizing another Leadership Development Carnival. If you are not familiar with the carnival, it features some of the best articles by leadership bloggers from the month of May. My article entitled “C.K. Prahalad: The Responsible Manager” is also included.
Lot’s of great reading, so check it out. Thanks, Dan!
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I am speaking this morning to a group of leaders at Truckee Meadows Community College. It’s not often that I get a chance to speak to colleagues in education about leadership so I am looking forward to it. These folks have been participating in leadership development and my talk will be the final session. I [...]
Crappy Systems – The Reason Why Good Service Is So Elusive
Why is it so hard to get good service in a coffee shop in Reno at 7:30 am on a Friday morning? Last week I had an unacceptable service encounter at Starbucks. This morning I once again was near that same Starbucks, and instead of going for the convenient experience, I drove out of my [...]
