Comments on: Service System Recovery: Red Lion Inn http://www.bretlsimmons.com/2010-02/service-system-recovery-red-lion-inn/ Leadership, followership, and purpose at work Wed, 08 Feb 2012 01:54:27 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Bret L. Simmons http://www.bretlsimmons.com/2010-02/service-system-recovery-red-lion-inn/comment-page-1/#comment-2702 Bret L. Simmons Tue, 09 Feb 2010 18:20:16 +0000 http://www.bretlsimmons.com/?p=2483#comment-2702 That sucks, Mary Jo. You know i believe there is no excuse for bad service. Companies deserve the economic pain they will experience when they treat customers badly. But I think we have to hold them accountable. We need to complain more, and we need to do it more loudly and more publicly. Thanks for sharing! Bret That sucks, Mary Jo. You know i believe there is no excuse for bad service. Companies deserve the economic pain they will experience when they treat customers badly. But I think we have to hold them accountable. We need to complain more, and we need to do it more loudly and more publicly. Thanks for sharing! Bret

]]> By: Mary Jo Asmus http://www.bretlsimmons.com/2010-02/service-system-recovery-red-lion-inn/comment-page-1/#comment-2701 Mary Jo Asmus Tue, 09 Feb 2010 17:34:18 +0000 http://www.bretlsimmons.com/?p=2483#comment-2701 Bret, I'm glad to see things turned around a bit for you after your stay. Contrast that to the web host I've been dealing with. This new host did an "upgrade", send out a notice to let us know that our sites would be inaccessible on a Saturday and that all would be well - the upgrade would not have any effect on our sites. So far so good. The day after the upgrade I noticed all kinds of problems with my site - not the least of which was that they had deleted the orginial database (thank goodness for backups). The backup was less than ideal, and much of the original sidebar information was gone. So Sunday I sent an email to their 24-7 service. No response. Monday I called, and got a pleasant person on the phone who said the changes would be made right away. Long story short, here it is a week and a half later - nothing. I'm spending my own money to have the fixes made and have my site moved to a new host, even though my "term" with the former one isn't completed. I sent two notes to the CEO to let him know what I'm dealing with, and got no response - not even an apology. The best money I've spent in a long time is to move my site to a new, more responsive and competent host. Bret,

I’m glad to see things turned around a bit for you after your stay.

Contrast that to the web host I’ve been dealing with.

This new host did an “upgrade”, send out a notice to let us know that our sites would be inaccessible on a Saturday and that all would be well – the upgrade would not have any effect on our sites. So far so good.

The day after the upgrade I noticed all kinds of problems with my site – not the least of which was that they had deleted the orginial database (thank goodness for backups). The backup was less than ideal, and much of the original sidebar information was gone.

So Sunday I sent an email to their 24-7 service. No response. Monday I called, and got a pleasant person on the phone who said the changes would be made right away.

Long story short, here it is a week and a half later – nothing. I’m spending my own money to have the fixes made and have my site moved to a new host, even though my “term” with the former one isn’t completed. I sent two notes to the CEO to let him know what I’m dealing with, and got no response – not even an apology.

The best money I’ve spent in a long time is to move my site to a new, more responsive and competent host.

]]>