I hope you have enjoyed this series on Advanced Change Theory (ACT) as much as I have enjoyed making it. Here are my final thoughts. Empowerment is the ability to make decisions and take action. No organization or individual can empower us – only we can empower ourselves. When we fully grasp the significance of the [...]
The tenth and final principle of Advanced Change Theory (ACT) is change self and system. This is the foundation of the ACT system of change. New capabilities and new potential for action arise only from the painful confrontation of our existing routines and patterns of behavior. A key point in ACT is that revolutionary power follows [...]
My new post at The Student Branding Blog is entitled “Building Your Brand In Class.” In this post, I offer some suggestions on how your behavior in your classes can contribute to building your personal brand. Even if you are not a student, I think some of these suggestions can help as you think about [...]
Visit msnbc.com for breaking news, world news, and news about the economy I caught the NBC Nightly News last night, and am glad I did; otherwise, I might never have known the story of Robert Howard. Robert Howard is the only man ever to be nominated for The Medal of Honor three separate times for three [...]
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I am speaking this morning to a group of leaders at Truckee Meadows Community College. It’s not often that I get a chance to speak to colleagues in education about leadership so I am looking forward to it. These folks have been participating in leadership development and my talk will be the final session. I [...]
Crappy Systems – The Reason Why Good Service Is So Elusive
Why is it so hard to get good service in a coffee shop in Reno at 7:30 am on a Friday morning? Last week I had an unacceptable service encounter at Starbucks. This morning I once again was near that same Starbucks, and instead of going for the convenient experience, I drove out of my [...]
