Angie Chaplin, a certified facilitator for The Leadership Challenge, is back to discuss the first of The Five Practices of Exemplary Leadership – Model the Way. Angie discusses that in order to model the way as a leader, you need to have personal credibility. To have personal credibility, you must DWYSYWD – Do What [...]
I love Twitter. If you are serious about personal branding, Twitter is a very effective place to connect with people that share an interest in your value. In this video, I discuss some tips for attracting followers and finding others to follow. Make sure your Twitter profile has YOUR name, a professional picture, and a [...]
If you are serious about personal branding and not just goofing around on social media sites, you need to understand where to invest your time and effort to get the best results. I think of sites in term of their flow rate, or how often the information on the page changes or refreshes with new [...]
In this video, I discuss an attribution process we use to explain our own behavior. This is an abbreviated version of explanatory style that I got from Martin Seligman’s book Learned Optimism, which I recommend highly. When we look to explain our own behavior, once again we try to determine if it was something [...]
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I am speaking this morning to a group of leaders at Truckee Meadows Community College. It’s not often that I get a chance to speak to colleagues in education about leadership so I am looking forward to it. These folks have been participating in leadership development and my talk will be the final session. I [...]
Crappy Systems – The Reason Why Good Service Is So Elusive
Why is it so hard to get good service in a coffee shop in Reno at 7:30 am on a Friday morning? Last week I had an unacceptable service encounter at Starbucks. This morning I once again was near that same Starbucks, and instead of going for the convenient experience, I drove out of my [...]
