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The final courage in Ira Chaleff’s book The Courageous Follower is for the leader – the courage to listen to followers. If you are a leader, do you really want courageous followers? Most of us would say we have the courage to listen to our followers, but do our behaviors send a different message? The litmus test [...]
The Economist ran a great article recently called “The Pedagogy of the Privileged.” It was a sharp criticism of how little business schools have done to reform themselves in light of the recent economic crisis. In my opinion the criticism is well deserved. Here is point they make in the article that has been a [...]
Here is a short video from www.howdini.com about crying in the office. The main point the video makes is try not to cry at work, and if something happens and you do start crying, get your composure back as quickly as possible. I can’t disagree with any of that. But one of the first [...]
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I am speaking this morning to a group of leaders at Truckee Meadows Community College. It’s not often that I get a chance to speak to colleagues in education about leadership so I am looking forward to it. These folks have been participating in leadership development and my talk will be the final session. I [...]
Crappy Systems – The Reason Why Good Service Is So Elusive
Why is it so hard to get good service in a coffee shop in Reno at 7:30 am on a Friday morning? Last week I had an unacceptable service encounter at Starbucks. This morning I once again was near that same Starbucks, and instead of going for the convenient experience, I drove out of my [...]
